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Customer Service

Do You Need Assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

You can call a customer service representative toll free at 1.888.217.4911
Wholesale account inquiries can be made at 760.231.7069
You can email us at customercare@linksoul.com
Or you could search through the information below to see if it includes your answer
Here we've compiled the common questions we receive and some other tidbits of information you might be interested in. Just choose your question, and you'll be taken directly to the right answer.



 

FREQUENTLY ASKED QUESTIONS

  1. What is your contact information?
  2. Where is sizing and fit information?
  3. How long until I receive my order?
  4. What is your return/exchange policy?
  5. How do I track my return?
  6. Can I return an item that I received as a gift?
  7. What is your price adjustment policy?
  8. How much is shipping/handling at Linksoul?
  9. Where can I request a catalog?
  10. How can I be removed from your mailing list?
  11. Do you ship internationally?
  12. Can I order by phone/mail?
  13. Can I redeem Gift Certificates online?
  14. What is your privacy policy?
  15. Who should I contact regarding Wholesale Orders?


 

SIZING INFORMATION

Below is our size & fit chart. If you have any questions, give us a call at 1.888.217.4911.



MEN'S S M L X XXL
NECK 14-14½ 15-15½ 16-16½ 17-17½ 18-18½
SLEEVE 33 34 35 36 36
CHEST 36-38 40-42 42-44 46-48 50-52
WAIST 30 32-34 34-36 38-40 42-44


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ORDERING OPTIONS

By phone at 1.888.217.4911.

By mail at:
Linksoul
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

Through the mail we do accept checks or money orders as well as credit cards, but please do not send cash. Refunds on orders paid by money order will be in the form of store credit. Please include a daytime phone number on all faxed or mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 1.888.217.4911.



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Shipping and Transit Information

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day from when the order is placed. Standard delivery is ground service and is expected to take 2-5 business days.

Expedited orders must be placed before 2pm EST/11am PST Monday-Friday to ship same-day. Orders placed after this cut-off time will not be shipped until the next business day (Monday-Friday).

SHIPPING & HANDLING RATES:

Ship Method Cost
Ground (2-5 business days) $8.95
2-Day (2-3 business days) $25
Overnight (1-2 business days) $35

If you have any questions, give us a call at 1.888.217.4911.

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INTERNATIONAL ORDERS

Linksoul offers international shipping through a partnership with Borderfree. Borderfree allows us to provide an enhanced shopping experience for our non-US customers, with the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees.   Click here for more information on placing International Orders.



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RETURN/EXCHANGE POLICIES

Linksoul wants you to be pleased with your purchase. Items that are unworn and unaltered may be returned up to 90 days after the date of purchase for full refund or exchange.

Use our Easy Return Label:

      • Click here to download a return/exchange form to include in your package.
      • Click here to print a Return Label. Your order number can be found on the My Account page. If you need help, please call Customer Service at 1-888-217-4911.
      • Please apply the label to your return package, and drop off at any authorized UPS location. A small fee of $8.95 will be deducted from your refund. If you are exchanging merchandise, shipping is free.
      • If you need another Prepaid Return Label, please call Customer Service at 1-888-217-4911, or email us at customercare@linksoul.com.
      • If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

        Linksoul
        Returns Department
        2625 North Berkeley Lake Road NW
        Suite 100
        Duluth, GA 30096

Please note: Refunds on orders paid by money order will be in the form of a store credit.
Please allow 14 days for us to receive and process exchanges and credits.



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TRACKING A RETURN

If you have already shipped your return back to us and used our prepaid return label, you can track your package here.

Please note: Refunds on orders paid by money order will be in the form of a store credit.



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What is your Return/Exchange Policy for International Orders?

If for any reason you are not satisfied with your purchase, please contact us at customercare@linksoul.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.



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RETURNING OR EXCHANGING A GIFT

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.

Gift returns or exchanges can be mailed to:
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

If you have any questions, give us a call at 1.888.217.4911.



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PRICE ADJUSTMENT POLICY

At Linksoul, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

If you have any questions, give us a call at 1.888.217.4911.



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MAILING LIST REMOVAL

If you wish to stop receiving the Linksoul catalog, just let us know by emailing customercare@linksoul.com or by calling us toll-free at 1.888.217.4911.



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Redeeming Gift Certificates Online

You can redeem Linksoul gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.

To purchase Gift Certificates, Terms of Use.

If you have any additional questions regarding gift certificates, please give us a call at 1.888.217.4911.



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OTHER SHIPPING POLICIES

Linksoul does not ship to freight forwarders or costume designers under any circumstances.



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PRIVACY POLICY

Click here to see our Privacy Policy. If you have any questions, give us a call at 1.888.217.4911.



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